Support
Policy for Solemn Shopping Nigeria
Last
Updated: 12 April, 2025
At Solemn Shopping, we prioritize exceptional customer experiences. This policy outlines our commitment to resolving inquiries, technical issues, and concerns promptly and professionally.
1. Support Availability
Business Hours: 8am
– 6pm
Monday–Saturday: 8:00 AM – 6:00 PM
24/7 Self-Service Resources: Access
our Customer support for FAQs, troubleshooting guides, and order tracking.
2. Support Channels
Reach us via the following methods:
Office Line: +2348056852205, +2348066105690
Email support@solemn.com.ng
3. Scope of Support
We assist
with
·
Order
status, tracking, and cancellations (pre-shipment).
·
Product
details, sizing, and inventory inquiries.
·
Returns,
refunds, and exchanges (per our Return Policy).
·
Website/app
errors, account access, and payment failures.
·
Billing
disputes and invoice requests.
We cannot
assist with
§ Third-party delivery delays (contact
the carrier directly).
§ Altering orders after shipment.
§ Issues unrelated to our platform
(e.g., payment provider disputes).
4. Escalation Process
If your
issue remains unresolved:
1. Request escalation from the initial
support agent.
2. A senior support specialist will
review within [24 - 48 hours].
3. For critical issues, contact the support
Manager
5. Customer Responsibilities
To expedite
resolutions, please provide:
·
Order
number, email, or account details.
·
Screenshots/error
messages (for technical issues).
·
Clear
descriptions of the problem.
6. Feedback & Complaints
We value
your input! Submit feedback via:
§ Customer Satisfaction Surveys (sent
post-resolution).
§ Email: support@solemn.com.ng
All
complaints are logged, reviewed, and addressed within 5 business days.
7. Confidentiality & Security
§ We protect your data per our Privacy
Policy.
§ Never share sensitive information
(e.g., passwords or emails) via unsecured channels.
8. Policy Updates
This policy
may be revised periodically. Changes will be posted on our website with updated
effective dates.
Contact
Us
Solemn Shopping
+2348056852205, +2348066105690
Address
Shop B6, First Floor, Naowa Plaza and Shop 2 & 3, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State, Nigeria
Phone
+2348056852205, +2348066105690
Become A Seller Apply Now
Address
Shop B6, First Floor, Naowa Plaza and Shop 2 & 3, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State, Nigeria
Phone
+2348056852205, +2348066105690
Become A Seller Apply Now
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