UPDATED: 21st FEBRUARY 2025.
This Seller Policy ("Policy") outlines the terms and conditions
that govern the relationship between Solemn Shopping Nigeria
("Website," "Store," "We," "Us," or
"Our") and sellers ("Sellers," "You," or
"Your") who list and sell products or services on our platform. By
registering as a Seller on our Website, you agree to comply with this Policy.
Failure to adhere to this Policy may result in the suspension, band or
termination of your selling account.
SELLER ELIGIBILITY
To become a Seller on our platform, you must:
-
Be at least 13 years old or the legal
age of majority in your jurisdiction.
-
Provide accurate and complete
information during the registration process.
-
Provide your Shop Setting information
on your user dashboard
-
Provide your Seller bank account
details.
-
Comply with all applicable laws,
regulations, and this Policy.
PRODUCT LISTINGS
Sellers are responsible for ensuring that all product listings comply
with the following requirements:
-
Accuracy: Product descriptions, images, and pricing must be accurate, truthful,
and not misleading.
-
Prohibited Items: You may not list or sell items that are illegal, counterfeit, stolen.
-
Intellectual Property: You must have the legal right to sell the products listed and ensure they
do not infringe on any third-party intellectual property rights.
-
Categorization: Products must be listed in the appropriate category and include all
required attributes, brand and description.
PRICING AND PAYMENTS
-
Pricing: Sellers are responsible for setting competitive and fair prices for
your products, including any applicable taxes, shipping, and handling fees.
-
Payment Processing: Payments will be processed (5 working days) through our
designated payment gateway. You agree to comply with the payment terms and
timelines outlined in your Seller Agreement.
-
Fees: Sellers agree to
pay any applicable fees, including commission, or subscription fees, as
outlined in your Seller Agreement.
ORDER FULFILLMENT
-
Shipping: Seller are responsible for shipping products promptly and providing
accurate tracking information. Shipping times and methods must align with the
options selected by the buyer.
-
Cancellations: If an order cannot be fulfilled, you must notify Solemn Shopping Team and
cancel the order promptly.
-
Returns and Refunds: You must comply with our Return and Refund Policy, which may include
accepting returns and issuing refunds for eligible products.
CUSTOMER SERVICE
-
Communication: You are responsible for responding to customer inquiries and resolving
issues in a timely and professional manner.
-
Disputes: In the event of a dispute, you agree to work with us and the buyer to
reach a fair resolution.
PROHIBITED ITEMS
Sellers are
prohibited from listing or selling the following items:
-
Illegal or restricted items (e.g.,
drugs, weapons, counterfeit goods).
-
Items that violate intellectual
property rights.
-
Hazardous materials or recalled
products.
-
Adult content or items that promote
hate speech, violence, or discrimination.
SELLER CONDUCT
-
Professionalism: You agree to conduct yourself professionally and ethically at all
times.
-
Compliance: You must comply with all applicable laws, regulations, and platform
policies.
-
Non-Interference: You may not interfere with other sellers' listings, transactions, or
operations.
MONITORING AND
ENFORCEMENT
We reserve the right
to:
-
Monitor seller activity to ensure
compliance with this Policy.
-
Investigate and take action against
violations, including suspending or terminating your account.
-
Remove listings that violate this
Policy or applicable laws.
AMENDMENTS
We may update this
Policy from time to time. Any changes will be posted on this page with an
updated effective date. Your continued use of the Website as a Seller
constitutes acceptance of the revised Policy.
CONTACT INFORMATION
If you have any
questions or concerns about this Policy, please contact us at:
Email:
support@solemn.com.ng
Phone: +234-805-685-2205
Head Office Address: Shop B6, First Floor, Naowa Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State
Branch Office Address:
Shop 2, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu,
Nasarawa State
By registering as a Seller on Solemn Shopping, you acknowledge that you
have read, understood, and agree to this Seller Policy. Thank you for being a
valued partner!
Solemn Shopping
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