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Seller Policy

UPDATED: 21st FEBRUARY 2025.

 

This Seller Policy ("Policy") outlines the terms and conditions that govern the relationship between Solemn Shopping Nigeria ("Website," "Store," "We," "Us," or "Our") and sellers ("Sellers," "You," or "Your") who list and sell products or services on our platform. By registering as a Seller on our Website, you agree to comply with this Policy. Failure to adhere to this Policy may result in the suspension, band or termination of your selling account.

 

SELLER ELIGIBILITY

To become a Seller on our platform, you must:

-          Be at least 13 years old or the legal age of majority in your jurisdiction.

-          Provide accurate and complete information during the registration process.

-          Provide your Shop Setting information on your user dashboard

-          Provide your Seller bank account details.

-          Comply with all applicable laws, regulations, and this Policy.

 

PRODUCT LISTINGS

Sellers are responsible for ensuring that all product listings comply with the following requirements:

-          Accuracy: Product descriptions, images, and pricing must be accurate, truthful, and not misleading.

-          Prohibited Items: You may not list or sell items that are illegal, counterfeit, stolen.

-          Intellectual Property: You must have the legal right to sell the products listed and ensure they do not infringe on any third-party intellectual property rights.

-          Categorization: Products must be listed in the appropriate category and include all required attributes, brand and description.

 

PRICING AND PAYMENTS

-          Pricing: Sellers are responsible for setting competitive and fair prices for your products, including any applicable taxes, shipping, and handling fees.

-          Payment Processing: Payments will be processed (5 working days) through our designated payment gateway. You agree to comply with the payment terms and timelines outlined in your Seller Agreement.

-          Fees: Sellers agree to pay any applicable fees, including commission, or subscription fees, as outlined in your Seller Agreement.

 

ORDER FULFILLMENT

-          Shipping: Seller are responsible for shipping products promptly and providing accurate tracking information. Shipping times and methods must align with the options selected by the buyer.

-          Cancellations: If an order cannot be fulfilled, you must notify Solemn Shopping Team and cancel the order promptly.

-          Returns and Refunds: You must comply with our Return and Refund Policy, which may include accepting returns and issuing refunds for eligible products.

 

CUSTOMER SERVICE

-          Communication: You are responsible for responding to customer inquiries and resolving issues in a timely and professional manner.

-          Disputes: In the event of a dispute, you agree to work with us and the buyer to reach a fair resolution.

 

PROHIBITED ITEMS

Sellers are prohibited from listing or selling the following items:

-          Illegal or restricted items (e.g., drugs, weapons, counterfeit goods).

-          Items that violate intellectual property rights.

-          Hazardous materials or recalled products.

-          Adult content or items that promote hate speech, violence, or discrimination.

 

SELLER CONDUCT

-          Professionalism: You agree to conduct yourself professionally and ethically at all times.

-          Compliance: You must comply with all applicable laws, regulations, and platform policies.

-          Non-Interference: You may not interfere with other sellers' listings, transactions, or operations.

 

MONITORING AND ENFORCEMENT

We reserve the right to:

-          Monitor seller activity to ensure compliance with this Policy.

-          Investigate and take action against violations, including suspending or terminating your account.

-          Remove listings that violate this Policy or applicable laws.

 

AMENDMENTS

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website as a Seller constitutes acceptance of the revised Policy.

 

CONTACT INFORMATION

If you have any questions or concerns about this Policy, please contact us at:

Email: support@solemn.com.ng

Phone: +234-805-685-2205

Head Office Address: Shop B6, First Floor, Naowa Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State


Branch Office Address: Shop 2, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State

 

By registering as a Seller on Solemn Shopping, you acknowledge that you have read, understood, and agree to this Seller Policy. Thank you for being a valued partner!

 

Solemn Shopping

https://solemn.com.ng 

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