Return Policy
Effective Date: 21st February, 2025
At Solemn Shopping ("Website," "Store,"
"We," "Us," or "Our"), we strive to ensure your
complete satisfaction with every purchase. This Return Policy outlines the
terms and conditions for returning products purchased from our website. By
making a purchase, you agree to comply with this Policy.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
§
The item must be
in its original condition, unused, unwashed, and with all tags and packaging
intact.
§
The return must be
requested within 3 days of the delivery date.
§
Proof of purchase
(e.g., order number or receipt of payment) must be provided.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective
or damaged:
§
Perishable goods
(e.g., food, flowers).
§
Intimate or
sanitary products.
§
Custom-made or
personalized items.
§
Downloadable
software or digital products.
§
Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
§
Contact Us: Email
us at support@solemn.com.ng or log
in to your account to request a return within the eligible return period.
§
Provide Details:
Include your order number, the item(s) you wish to return, and the reason for
the return.
§
Receive
Instructions: We will provide you with return instructions, including the
return address and any additional requirements.
§
Ship the Item:
Package the item securely and ship it to the provided address. We recommend
using a trackable shipping method.
4. Return Shipping Costs
·
Customer
Responsibility: Return shipping costs are the responsibility of the customer
unless the return is due to an error on our part (e.g., wrong item shipped or
defective product).
·
Refund of Shipping
Fees: If the return is due to our error, we will refund the original shipping
fees and cover the return shipping costs.
5. Refunds
§
Processing Time:
Once we receive and inspect the returned item, we will process your refund
within 7 business days.
§
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Please allow additional time for the refund to appear in your account,
depending on your payment provider.
§
Partial Refunds: If
the returned item is not in its original condition or is missing parts, a
partial refund may be issued (50%).
6. Exchanges
§
Availability:
Exchanges are subject to product availability. If the item you wish to exchange
is out of stock, we will issue a refund instead.
§
Process: Follow
the same return process outlined above and indicate that you would like an
exchange. We will ship the replacement item once the returned item is received
and approved by our vendors.
7. Damaged or Defective Items
If you receive a damaged or defective item, please
contact us immediately at support@solemn.com.ng
or customer support +234-805-685-2205.
We will provide instructions for returning the item and will cover all
associated shipping costs. Once the item is received, we will issue a full
refund or send a replacement at no additional cost.
8. Cancellations
§
Before Shipping:
If you wish to cancel an order before it has been shipped, please contact us as
soon as possible. We will process the cancellation and issue a full refund within
24 hours.
§
After Shipping: If
the order has already been shipped, you may return the item following the
standard return process and shipping fee will be sponsor by you.
9. Contact Information
If you have any questions or concerns about this Return Policy, please
contact us at:
Email: support@solemn.com.ng
Phone: +234-805-685-2205
Head Address: Shop B6, First Floor, Naowa Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State
By purchasing on Solemn Shopping, you acknowledge that
you have read, understood, and agree to this Return Policy. Thank you for
shopping with us!
Solemn Shopping
SOLEMN SHOPPING NIGERIA - UNIVERSAL HYBRID COMMERCE MARKETPLACE
We deliver
nationwide and offer free shipping to some locations in FCT Abuja and Nasarawa
State, Nigeria.
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