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Product Warranty

SOLEMN SHOPPING WARRANTY POLICY FOR PRODUCTS

Thank you for purchasing from Solemn Online Shopping. We stand behind the quality of our products and are committed to ensuring your satisfaction. Below are the terms and conditions of our warranty coverage. 

 

Warranty Period 

This product is covered by a limited warranty for a period of months, as seen on the product page, from the date of purchase. The warranty applies only to the original purchaser and requires proof of purchase (e.g., order number, receipt, Email address, or invoice).

 

What’s Covered

·        Defects in Materials or Workmanship: We will repair or replace, at our discretion, any product that fails due to manufacturing or material defects during the warranty period. 

·        Functional Issues: If the product malfunctions under normal use and complies with the provided instructions, we will address the issue per this warranty. 

 

What’s Not Covered

This warranty does not apply to: 

-      Damage caused by misuse, accidents, neglect, or unauthorized modifications. 

-      Normal wear and tear (e.g., scratches, fading, or consumable parts). 

-      Issues arising from improper installation, maintenance, or use outside the product’s intended purpose. 

-      Acts of nature (e.g., floods, fires, earthquakes, accidents) or external causes beyond our control.   

-      Products purchased from unauthorized sellers or third-party platforms. 

 

How to Claim Warranty

·        Contact Us: Reach out to our customer service team at support@solemn.com.ng or 0805-685-2205 during the warranty period. Include your order details along with a description of the issue. 

·        Assessment: We may need photos, videos, or the return of the product for evaluation. 

·        Resolution: If the claim is approved, we will repair, replace, or refund the product at no cost to you. Shipping fees for returns may apply depending on your location. 

 

LIMITATIONS

·        This warranty is non-transferable and applies only to the original purchaser. 

·        We are not liable for indirect, incidental, or consequential damages (e.g., loss of time, data, or revenue). 

·        This warranty does not affect your statutory rights under consumer protection laws. 

Contact Us

For warranty claims or questions, contact our support team: 

Email: support@solemn.com.ng 

Phone: 0805-685-2205 

Hours: Monday - Friday, 9 AM – 6PM

SOLEMN SHOPPING NIGERIA - UNIVERSAL HYBRID COMMERCE MARKETPLACE