SOLEMN
SHOPPING WARRANTY POLICY FOR PRODUCTS
Thank
you for purchasing from Solemn Online Shopping. We stand behind the quality of
our products and are committed to ensuring your satisfaction. Below are the
terms and conditions of our warranty coverage.
Warranty
Period
This
product is covered by a limited warranty for a period of months, as seen on the
product page, from the date of purchase. The warranty applies only to the
original purchaser and requires proof of purchase (e.g., order number, receipt,
Email address, or invoice).
What’s
Covered
·
Defects in Materials or Workmanship: We will
repair or replace, at our discretion, any product that fails due to
manufacturing or material defects during the warranty period.
·
Functional Issues: If the product malfunctions
under normal use and complies with the provided instructions, we will address
the issue per this warranty.
What’s
Not Covered
This
warranty does not apply to:
- Damage
caused by misuse, accidents, neglect, or unauthorized modifications.
- Normal
wear and tear (e.g., scratches, fading, or consumable parts).
- Issues
arising from improper installation, maintenance, or use outside the product’s
intended purpose.
- Acts
of nature (e.g., floods, fires, earthquakes, accidents) or external causes
beyond our control.
- Products
purchased from unauthorized sellers or third-party platforms.
How
to Claim Warranty
·
Contact Us: Reach out to our customer service
team at support@solemn.com.ng or 0805-685-2205 during the warranty period.
Include your order details along with a description of the issue.
·
Assessment: We may need photos, videos, or the
return of the product for evaluation.
·
Resolution: If the claim is approved, we will
repair, replace, or refund the product at no cost to you. Shipping fees for
returns may apply depending on your location.
LIMITATIONS
·
This warranty is non-transferable and applies
only to the original purchaser.
·
We are not liable for indirect, incidental, or
consequential damages (e.g., loss of time, data, or revenue).
· This warranty does not affect your statutory rights under consumer protection laws.
Contact
Us
For warranty claims or questions, contact our
support team:
Email: support@solemn.com.ng
Phone: 0805-685-2205
Hours: Monday - Friday, 9 AM – 6PM
Address
Shop B6, First Floor, Naowa Plaza and Shop 2 & 3, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State, Nigeria
Phone
+2348056852205, +2348066105690
Become A Seller Apply Now
Address
Shop B6, First Floor, Naowa Plaza and Shop 2 & 3, First Floor, Midland Plaza, Mararaba, Abuja-Keffi Expressway, Karu, Nasarawa State, Nigeria
Phone
+2348056852205, +2348066105690
Become A Seller Apply Now
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