Terms and Conditions for Preorder Purchases
These Terms and Conditions govern your use of the preorder feature on Solemn
Shopping ("we," "us," or "our") for all
purchases made via the Solemn Shopping https://solemn.com.ng.
By making a preorder purchase, you agree to abide by these terms. Please read
them carefully.
1. Preorder Availability
- The preorder option
allows customers to purchase products before they are officially released
or back in stock.
- All preorder items
will be clearly marked as such on our website, along with the expected
release or shipping date.
2. Preorder Payment
- When you place a
preorder, you agree to pay for the product in full (or a deposit if
specified).
- Preorder payments are
processed immediately at the time of purchase.
- Payments are securely
processed using our supported payment methods. If there is an issue with
the payment, we will contact you to resolve the matter.
3. Delivery Timeframes
- The delivery time for
preorder items may vary depending on the release date and availability.
- We will provide an
estimated shipping date when you place your preorder. However, this date
may change due to delays from suppliers, production issues, or other
unforeseen circumstances.
- In the event of
delays, we will notify you promptly with updated information.
4. Stock and Product Availability
- Preorders are based on
estimated stock availability from our suppliers. If there are unforeseen
changes in availability, we will contact you as soon as possible to
discuss alternative options, such as a refund, store credit, or waiting
for a restock.
- If a preorder item is
canceled by the manufacturer or supplier, we will notify you immediately
and offer a full refund.
5. Refunds and Cancellations
- Preorders can be
canceled by you at any time before the item is shipped. If canceled, a
full refund will be issued.
- Refunds will not be
provided once the preorder has been shipped, except where required by law
or in the case of defective or damaged products.
- If you choose to
cancel a preorder, please contact our customer care email. support@solemn.com.ng or call
Customer Support +234-805-685-2205 on or before the delivering date.
6. Price Changes
- The price of preorder
items is subject to change. If the price increases before the official
release or shipment, we will honor the price at the time the preorder was
placed.
- If the price decreases
after your preorder, you will not be charged the reduced price unless
explicitly stated otherwise.
7. Changes to Preorder Terms
- We reserve the right
to modify or update these Terms and Conditions at any time. Any changes
will be posted on this page, and the date of the most recent update will
be noted at the top of this page.
- By continuing to place
preorders after any changes, you agree to the updated Terms and
Conditions.
8. Product Returns and Exchanges
- Preorder items are
subject to our standard return and exchange policy. If you are unhappy
with the product after delivery, please review our https://solemn.com.ng/return-policy
to understand your rights and
options.
- If your preorder item
arrives damaged or defective, please contact us within the 2 days to
request a return or exchange.
9. Limitations of Liability
- While we strive to
ensure that all information on the website is accurate, we do not
guarantee that all preorder product details, prices, or availability are
free from errors. In the case of any discrepancies, we will notify you and
work with you to resolve the issue.
- Our liability for any
loss or damage resulting from a preorder purchase is limited to the amount
paid for the preorder.
10. Governing Law and Dispute Resolution
11. Customer Support
- For questions or
concerns regarding your preorder, please contact our support team at
Customer Support Email. support@solemn.com.ng
or call Customer Support +234-805-685-2205.